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Ordering and personalizing

Sizes and materials

Pricing, timing and shipping

Returns and damage

Are you the same shop as Rosey Studio Co on Etsy?

Yes. Rosey Studio Co is run by the same small Minnesota family business on both Etsy and here on our own site. You'll find the same made-to-order products in both places. Shopping here lets you join our email list for first access to restocks, new launches, and special offers.

How do I know my custom product will turn out the way I want?

We've completed over 10,000 orders and earned 1,600+ reviews on Etsy at a 4.8 star average. Every piece is made to order. Add your colors, names, and any reference photos in the order notes when you check out, and we'll match them as closely as possible.

What size floral letter or number should I order?

Our floral letters and numbers come in 15", 19", and 24" tall. Choose 15" for cake tables and small shelves, 19" for most birthdays, showers, and photo shoots, and 24" for weddings, large backdrops, and standout floor displays. When in doubt, size up for photos.

How big should my flower wall be?

Our flower walls come in 18 x 22, 20 x 26, and 26 x 38 inches, framed or unframed. The smaller sizes suit nurseries, cake tables, and photo corners, and 26 x 38 inches makes the biggest statement. Need something larger for a full backdrop? Message us with your event and we'll tell you what's possible.

Can you match my exact colors?

Yes. Color matching is one of the things we do best. Add your color names, a photo of your palette, or a link to a reference item in your order notes, and we'll select flowers to match as closely as possible.

Do you offer bulk, wholesale, or business pricing?

Yes. Aprons get automatic savings in your cart: 5% off 3 or more, 8% off 5+, 15% off 10+, and 20% off 25+, and each apron can have a different name. For most other products, volume pricing applies on orders of 10 or more. Our silk flowers are already designed and priced to be bought in bulk. Message us with your product, quantity, and any logo, and we'll send a custom quote with a realistic timeline.

Do you send a photo before shipping my custom item?

Because of our order volume we don't send proofs by default, but photo approval is available on request for many items. If you'd like to see your piece before it ships, add a note to your order or email us and we'll arrange it.

What is your processing and shipping time?

Standard processing is 3 to 10 business days before your order ships, plus carrier transit time. Larger custom florals and big team orders can take longer. If you have a firm event date, message us before ordering so we can confirm we'll make it.

Do you offer rush orders?

Yes. A rush option is available on many items for 1 to 2 business day processing, for an added fee. If you're on a tight deadline, add the rush option if it's offered on your listing, or email us first to confirm we can meet your date.

Do you ship internationally?

We ship to the United States and most countries worldwide. Shipping rates are calculated at checkout, and free shipping applies to U.S. orders over $60. International transit times vary, and any customs duties or import taxes are set by your country and are the buyer's responsibility.

How do floral letters and numbers hang?

Each floral letter and number comes with a pre-attached metal sawtooth hanger on the back, so it's ready to hang on a wall right out of the box.

What are your products made of?

Floral letters, numbers, and signs are built on a sturdy 1/4 inch thick wood base, designed to last. Florals use premium faux peonies, roses, and greenery. Aprons and bags use durable fabrics, from heavy cotton canvas to water-resistant nylon, depending on the style. Everything is made to keep, not to toss after one event.

Are your pieces reusable, and how long do they last?

Yes. Because we use high-quality faux flowers and solid wood bases, your piece is a keepsake you can reuse and display for years. A floral number can be reused for a later event with the same number, such as an anniversary or a graduation year, or kept as a keepsake.

Can I order a fully custom piece that isn't listed?

Absolutely. Custom work is our specialty. Email us at RoseyStudioco@gmail.com with your idea, colors, size, and event date, and we'll let you know what's possible and send a quote. Many of our listings started as a custom request.

What's the best gift for a baby shower, wedding, or graduation?

For baby showers, customers love floral name signs, hoop wreaths, and nursery letters. For weddings, flower walls, floral letters, and monogrammed weekender bags are favorites. For graduations, personalized aprons and weekender bags are popular. All are personalized and made to order.

How do I add my name or personalization?

On each product page, enter your name, text, font, and color choices in the personalization fields before adding to cart. If a field is missing or you need something specific, add it in the order notes at checkout or email us.

Do you accept returns, exchanges, or alterations?

Because every item is custom made to order, we don't accept returns, exchanges, or alterations after delivery. Please review your colors, sizes, and spelling carefully, and email us with any questions before you order so we get it right the first time.

Do you offer refunds?

Refunds are offered only if an item is damaged in shipment beyond repair. We'll need photos of both the damaged item and the package it arrived in, sent within 48 hours of delivery, so we can make it right quickly. Custom orders are otherwise final.

What if my item arrives damaged?

Email us at RoseyStudioco@gmail.com within 48 hours of delivery with your order number and photos of both the damaged item and the package it arrived in. We'll work with you on a repair, replacement, or refund. We stand behind every order.

Still have a question?

We're happy to help. Email us at RoseyStudioco@gmail.com and a real person from our Minnesota team will get back to you. For custom projects, include your colors, size, and event date so we can answer fully the first time.